Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE MAKING YOUR DECISION TO PURCHASE.

1. General

1.1
This Web Site is intended only for consumers wishing to order www.victorpest.co.uk products (“Products”) online for delivery in the United Kingdom. victorpest.co.uk does not accept orders for delivery outside the United Kingdom. The terms and conditions under which the Products are offered for sale on this Web Site are set out below. By ticking the “I have read and agree” box on the order form and submitting the order, you accept and agree to be bound by these terms and conditions. victorpest.co.uk reserves the right to change these terms and conditions at any time without prior notice. Such change however will have no effect on orders that were submitted before posting of such revised terms and conditions on this Web Site.
1.2
It is the responsibility of all those involved in pest and predator control to ensure their methods are legal, humane and carried out with sensitivity and respect for other countryside users, together with regard for non-target species.

2. Placing Your Order

2.1
To place an Order you must be 18 years of age or over, be accessible by telephone and have a valid email address.
2.2
You may place an order by:
2.2.1
Filling in the order form on the Web Site after logging into or creating your personal account and clicking on the appropriate submission button; or
2.2.2
Exceptionally, by calling VictorPest.co.uk on 01572 722558 between 09:00 and 17:00 Mondays to Fridays.
victorpest.co.uk will not accept orders placed in any way other than those listed above.
2.3
When you place your order, victorpest.co.uk will issue you with a Web Order Number. victorpest.co.uk will do this via the Web Site, unless you have placed your order by telephone, in which case victorpest.co.uk will issue your Web Order Number when you call us. Please note that such a Web Order Number is supplied for reference purposes only and does not constitute our acceptance of your order.
2.4
By placing an order, you make an offer to us to purchase the Products you have selected on these terms and conditions. victorpest.co.uk may or may not accept your offer at our discretion or may reduce the number of Products we accept to deliver to you. However, orders submitted by you are binding on you and cannot be cancelled after order submission.
2.5
If victorpest.co.uk accepts your order, we will notify you of our acceptance by issuing an order confirmation. victorpest.co.uk will send your order confirmation to you by e-mail. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If we cannot accept your order, we will attempt to contact you by email or telephone or post.
2.6
Please note that the on-screen display of the colours, designs, products may differ from the actual appearance or size of products offered on the Web Site.

3. Supply of Your Products

Subject to these terms and conditions, victorpest.co.uk will supply to you the Products indicated on your order confirmation.

4. Prices

4.1
All prices are in GBP. Prices shall be those prices published on this Web Site at the time you submit your order. The prices published on the Web Site are inclusive of VAT but exclusive of shipping and handling costs and duties, which are for your account. These costs will be calculated separately as applicable and specified on the order form and added to the total price of the order. The total price stated on the order form you submit shall be the total amount payable by you for the products including all taxes, recycling levies, duties, handling and shipping charges.
4.2
No intra-community purchases can be made via the Web Site.
4.3
Delivery costs, where applicable, are payable by you as indicated on your order confirmation.

5. Paying for Your Products

5.1
You may pay for your Products by the methods of payment as may be displayed on the payment paragraph of the Web Site.
5.2
You must pay in the currency as indicated on your invoice.
5.3
If you are paying by credit card, then you must supply your credit card details when you place your Order. Your credit card will be charged at the moment of shipment of your Products. victorpest.co.uk will not supply the Products to you nor perform the services until your credit card issuer has authorised the use of your card for payment of the Products and/or services ordered. If victorpest.co.uk does not receive such authorisation we shall inform you accordingly. victorpest.co.uk reserves the right to verify the identity of the credit card holder by requesting appropriate documentation.

6. Delivery of Your Products

6.1
Orders placed on this site can only be delivered in the United Kingdom.
6.2
victorpest.co.uk will deliver the Products to the delivery address you have specified in the order form and in accordance with the delivery option you have chosen. In the event you order various Products to be delivered to different addresses, you will need to submit a separate order form for each delivery address. Any delivery or shipment dates given by victorpest.co.uk are best estimates only and victorpest.co.uk shall not be liable for any loss, damage, costs or expenses for failure to deliver in accordance with the delivery or shipment dates given. In the event any of the Products ordered is out of stock, this may mean the whole order is delayed. If so, an estimate of the delay will be given by e-mail or post but delivery shall in any case be made within twenty-eight (28) days as of the date indicated on the order confirmation by victorpest.co.uk.
6.3
Title to and risk of loss in your Products will pass to you on delivery of the Products
6.4
Upon delivery of the Products to the carrier victorpest.co.uk will send you a confirmation of shipment by e-mail provided you have indicated an e-mail address on the order form or by post.

7. Exchanges, Returns and Refunds

Vous pouvez retourner le produit à victorantinuisible.fr ou annuler l’ordre de services et obtenir un remboursement du prix du Produit retourné (à l’exclusion des frais d'emballage de cadeau et autres frais) sous réserve que vous nous contactiez dans les vingt-huit (28) jours civils suivant la date de livraison du Produit. La livraison de retour est gratuite, sous réserve que les conditions du paragraphe 7.1.1 soient remplies.
7.1

If a product is sold as part of a product combination (bundle) in which other products are offered for free or at a discount compared to their normal price, the bundled product must at victorpest.co.uk’s request be returned with the product purchased. victorpest.co.uk reserves the right to raise an invoice in respect of any free or discounted bundles product not so returned

Please note that you may not return a Product and claim a refund if the Product concerned is:

a) un appât et/ou un pesticide ; ou

b) un produit spécifié comme non retournable par le centre d'appels.

7.1.1
If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair in accordance with paragraph 8 below, please call victorpest.co.uk on 01572 722558 between 9:00 and 17:00 Monday to Friday. In the event that you are entitled to a replacement or repair in accordance with paragraph 8 below, the transportation charges referred to in paragraph 7.1 will not be applied. If you have received the ordered Product(s) and have simply changed your mind about purchasing it, you may return the Product(s) or entitlement to Service to us for a refund, subject to the payment of the transportation charges and provided:
7.1.2
If you have received the ordered Product(s) and have simply changed your mind about purchasing it, you may return the Product(s) or entitlement to Service to us for a refund, subject to the payment of the transportation charges and provided:
7.2 Steps to Follow to Claim a Refund:

(i) Please call us on 01572 722558 between 9:00 and 17:00 Monday to Friday to make arrangements for return.

(ii) before returning any Product(s) please check that you have:

(iii) Following these steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion. Please note that your failure to follow this procedure may result in the returned Product(s) being rejected upon receipt and you may forfeit your right to a refund.

(iv) Please note that victorpest.co.uk reserves the right to reject any Product(s) that are not returned in accordance with the provisions set out above and particularly within paragraphs 7.1.2 and 7.2.

8. Warranty

8.1victorpest.co.uk -branded Product Warranty
victorpest.co.uk warrants the Products as stated on the Web Site. Specific warranties may apply to certain Products (such as customised Products) as specified on the Web Site. Should the Product supplied by victorpest.co.uk not comply with the applicable warranty we shall, at its option and expense, unless provided otherwise in the applicable warranty, repair or replace the Product or refund the purchase price upon return of the Product. Except as expressly set out in these terms and conditions, to the fullest extent permitted by law victorpest.co.uk hereby disclaims any and all warranties, whether express or implied. The limited warranty set out above will not affect or prejudice your statutory rights.
8.2 Non victorpest.co.uk -branded/Third-party Products
For non Woodstream / Victor / Victorpest.co.uk -branded Products, all warranty claims, where relevant, are to be made in accordance with the terms and conditions of any standard manufacturer’s warranty which may be included with the Products purchased. In relation to any existing manufacturer’s warranty, any warranty claims should first be made either directly to the manufacturer or to victorpest.co.uk by phone.
8.3
IF YOU ARE A CONSUMER, THE WARRANTIES REFERRED TO ABOVE ARE IN ADDITION TO AND DO NOT AFFECT YOUR STATUTORY RIGHTS.

9. Victorpest.co.uk Liability

9.1
These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products (and performance of telephone support and warranty services) and the performance of any Services.
9.2
Save as set out at paragraph 9.3 below, there are no warranties, conditions or other terms that are binding on victorpest.co.uk regarding the supply of Products except as expressly stated in the contract.
9.3
Any warranty, condition or other term arising out of or in connection with the supply of Products and/or the provision of Services which might otherwise be implied into or incorporated in the contract by statute, common law, laws applicable in the country where you purchased the Products or Services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law. In particular, victorpest.co.uk will not be responsible for ensuring that the Products are suitable for your purposes
9.4
Nothing in the contract shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) for fraud or (iii) any breach of the obligations implied by applicable compulsory national laws as to title or (iv) any liability which cannot be excluded by law.
9.5
SUBJECT TO CLAUSE 9.4 Victorpest.co.uk WILL NOT BE LIABLE UNDER THE CONTRACT FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA OR FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE. MAXIMUM AGGREGATE LIABILITY UNDER THE CONTRACT WHETHER IN TOR (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL IN NO CIRCUMSTANCES EXCEED THE AMOUNT PAYABLE BY YOU TO victorpest.co.uk IN RESPECT OF THE PRODUCT(S) AND/OR SERVICES IN QUESTION.
9.6
This does not affect your statutory rights as a consumer, nor your right to return the Products as per clause 7.

10. Contacting victorpest.co.uk Online Shop

You can contact victorpest.co.uk Online Shop:

11. Data Protection

11.1
Your transaction records are accessible to you if you are a registered customer by entering your Web Order Number(s) so that you may check the status of your order(s) and check the order content.
11.2
By placing your order, you agreed and understand that victorpest.co.uk may store, process and use the data collected from your order form for processing your order. These data will be treated in conformance with the victorpest.co.uk Privacy Policy which is available by clicking on the button “Privacy Policy” in the footer of this Web Site. If you wish to have access to information we hold concerning you, or if you want to make any changes, or if you do not want to receive information from victorpest.co.uk please follow the update procedure set forth in the Privacy Policy.

12. Circumstances beyond reasonable control

Victorpest.co.uk will make every effort to perform its obligations under the contract. However, it cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.

13. Disagreements Governing Law and Jurisdiction

Victorpest.co.uk will try to solve any disagreements quickly and efficiently. If you are not happy with the way it deals with any disagreement and you want to take court proceedings, you must do so within United Kingdom sale of goods act and law courts. The applicability of the United Nations Convention on Contracts for International Sale of Goods is hereby explicitly excluded.

14. General

14.1
Neither victorpest.co.uk failure nor your failure to enforce any term of the contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.
14.2
The invalidity or unenforceability of any provision of the contract shall not adversely affect the validity or enforceability of the remaining provisions.

15. Special terms for Reward Points / Store Credit

15.1Reward Points / Store Credit
You may from time to time be awarded Reward Points as a result of your interactions with the web site, whether uploading reviews, recruiting new customers or simply by making purchases. These points may be converted to Store Credit, at our discretion.
Victorpest.co.uk will award points based on activities made in good faith. Victorpest.co.uk reserves the right to withhold points and/or store credit in cases where it judges you have participated outside the spirit of this agreement.Store credit has no monetary value outside its use within the web site. Store credit may only be redeemed against future purchases from the web site.Victorpest.co.uk may from time to time, at its own discretion, review reward point /store credit exchange rates, the time period of validity, maximum points or any other terms of the offer. Victorpest.co.uk will contact all users in the event that any such changes are made.
Victorpest.co.uk is owned and operated by Woodstream Europe Limited, registered number 1942940, a company registered in England and Wales whose registered office is at: 8 Lands End Way, Oakham. Rutland, LE15 6RF.